Problems with Downloaded Content
Troubleshooting Tips: Problems Accessing Downloaded Content
Are you having problems with a video or PDF that you downloaded from the ACP Tools app? We are here to help. Here is a quick run through of how to address the issue.
Step One: Remove the Problematic File
Tap the Downloads Tab.


Confirm that you would like to remove the file by tapping Delete.

Step Two: Locate the File & Re-Download it
Locate the file and re-download it to complete the process.
That's it! This is what the entire process looks like from beginning to end.