Problems with Downloaded Content
Troubleshooting Tips: Problems Accessing Downloaded Content
Are you having problems with a video or PDF that you downloaded from the ACP Tools app? We are here to help. Here is a quick run through of how to address the issue.
Step One: Remove the Problematic File
Tap the Downloads Tab.
Swipe Left on the Video or Guide and tap Remove File.
Confirm that you would like to remove the file by tapping Delete.
Step Two: Locate the File & Re-Download it
Locate the file and re-download it to complete the process.
That's it! This is what the entire process looks like from beginning to end.
