Minimum System Requirements

This article describes the requirements for using the My ACP Decisions platform and the ACP Tools App for iOS Devices.

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My ACP Decisions

Video Playback

Videos from My ACP Decisions will work on any browser that supports Adobe Flash and/or HTML5.

HTML5 Video

HTML5 provides the best possible viewing experience and our system will default to HTML5.  If it is not available, Adobe Flash is required.

Adobe Flash Player

Adobe Flash is not required for video playback. If you decide to use Adobe Flash, your browser must support Flash Player 9 or higher for security purposes.  If you have an out-of-date version of Adobe Flash and need to check what version you are using, visit the link below. Get Adobe Flash Player

Browser Support

My ACP Decisions will work with Internet Explorer 11 (on Windows 10) and modern versions of Edge, Firefox, Safari, and Chrome.

Do you support versions of Internet Explorer?

On January 12, 2016, Microsoft announced the end of support for IE10, IE9, and IE8 on Windows 7, Windows 8.1, and Windows 10. Support for Internet Explorer ended on June 15, 2022 by Microsoft in favor of Microsoft's newest and more secure browser, Edge. In order to provide a secure and safe experience, the My ACP Decisions web application platform is only compatible on IE11 with Windows 10 (not Windows 8). 

If you receive a message like this when trying to log into My ACP Decisions, it is possible that you are using a browser that is not considered to be secure.


Even if you do not receive this message, please note that since Microsoft is phasing out support of IE11, you should switch your Windows browser to Edge or Chrome in order to receive security updates, compatibility fixes, technical support, and to have the smoothest and best My ACP Decisions web application experience. 

Internet Explorer 11 Support Varies Depending on Configuration

Variants of Internet Explorer 8,9, 10, and 11 may display blank resource screens, or not show dashboards correctly depending on your configuration.  We recommend using an alternate browser such as Chrome for the best experience.

You will be prompted to install the Adobe Flash plugin from Adobe's website if HTML5 is not supported by your browser.

Mobile OS Support

Note: This refers specifically to using https://my.acpdecisions.org on mobile devices using a web browser.  For requirements on installing the companion mobile application directly on a device, please reference the "ACP Tools App" section of this document.

We recommend playing ACP Decisions' Video Support tools through the ACP Tools App found in the Apple App Store.  If you use the ACP Decisions website on your mobile device, video playback works best on all iOS Devices, and Android devices running version 2.2 or later.  If your device is running iOS 12.0 or higher, you will be able to play videos back from the ACP Decisions website.

If you can view videos on YouTube and other major video websites, you and your team should not have an issue viewing videos on My ACP Decisions.

iOS & Android Application Support

The following requirements must be met before installing and using ACP Tools on your iOS or Android device.

iOS Minimum System Requirements

  • iOS 12.0 and above is supported 
  • iOS 16.0 is recommended for best experience 
  • iPhone and iPad are supported

Android Minimum System Requirements

  • Android 4.4 and above* is supported
  • Use the latest version of Android for the best experience
  • 7-inch screens and greater are supported
  • Phone device support is not guaranteed and may have formatting issues

*Depending on your device, your experience may vary. We recommend sticking to name brands (e.g. Samsung, Google, ASUS, Acer) since these vendors support key features for captions and accessibility relatively consistently.

Network and Bandwidth Considerations

What are the minimum requirements for streaming videos?

For an optimal viewing experience, ACP Decisions recommends that you use connections that are at least 768 kilobytes per second or 0.768 megabytes per second.  We recommend at least 5 megabits per second for an optimal experience with HD videos.  The quality of the videos will adjust based on your connection.  If you have questions about your internet connection speed, SpeedTest by OOKLA may be a helpful tool.

Is an internet connection required to sign in?

All users need to be connected to the internet via WiFi or cellular data when signing in.  If a health care professional plans to be at a location without connectivity, we recommend signing in and downloading the necessary resources onto your iOS device in advance.   

Is an internet connection required to play a video or view a PDF?

All users in the ACP Tools App have the option of downloading content they use most often.  Once downloaded, videos and documents do not require a network connection to play or open.  If your WiFi network cannot support the minimum streaming requirements listed above, please coordinate with your technology team.

How much space is required for downloads?

We recommend downloading only the content you need most, not every video in the library.  The ACP Decisions content library is growing constantly. 2 minutes of video requires about 20 MB of space to download.  A 2-Page PDF requires 400 KB.  As an example our CPR: An Overview in English video is approximately 40Mb.

How much space is required for the entire library?

At the time of the writing, the library is hundreds of videos and PDFs. These files fully downloaded will take up a significant amount of space on your device. We recommend that you download only those video and PDF files that you/your team will most commonly share with the patients and families that you serve.

ACP Tools App for iOS and Android

What is the recommended workflow for managing downloads?

The best possible way to manage updates and downloads is using the ACP Tools App for iOS and Android.

How do I get the ACP Tools App?

You can download the app from the GooglePlay Store or Apple App Store.

With Apple devices, using a B2B account, you can distribute the app via your Mobile Device Management (MDM) service if needed.

What are the best practices for sharing a code via text?

Be sure to check with your organization for any rules or guidelines regarding communicating with patients via text.

When sharing codes via text, use a secure texting service that has been authorized by your organization like Intrado, Doximity or Twilio for the best results.

If you choose to share codes via text using a personal, 10-digit phone number, please be aware that iOS devices do not recognize web addresses as hyperlinks when the sending phone number is unknown to the device. If you text an iOS device for the first time, the user will not be able to click the hyperlink and open the web address from their device. 

Here's an example of what the recipient would see.