Deactivating & Reactivating Users
This article is intended for administrators.
You may need to deactivate users when someone leaves your organization or has a change of role. You can easily manage one or more users' access with a few clicks.
How do I deactivate a user?
- Sign in with your administrator account.
- Choose the Users tab.
- Check the box next to any user you would like to deactivate.
- Click the Actions drop down menu.
- Choose Deactivate Users.
- A message will appear asking if you are sure you want to deactivate this user. If you are certain that you want to deactivate this user, select "Deactivate Users".
- A banner will appear at the top right of the screen with the message "Action completed successfully!"
How do I reactivate a user?
- Sign in with your administrator account.
- Choose the Users tab.
- Check the box next to the user you would like to reactivate.
- Click the Actions drop down menu.
- Choose Activate Users.
- A message will appear asking if you are sure you want to activate this user, if you are certain that you want to reactivate this user, select "Activate Users".
- A banner will appear at the top right of the screen with the message "Action completed successfully!"
Do you support deleting users entirely?
We do not offer a hard deletion option for users. Deactivated users can no longer access My ACP Decisions web and mobile apps, but they remain in the system. We do this for a few reasons:
- Users may have generated utilization data - this data will need to continue to appear in reporting.
- Users may have created codes for patients that still may be in use.
- Users may be deactivated by accident.
- Users may return to the system and need to be reactivated.
If you need user accounts removed completely from the system, we can help. Please email support@acpdecisions.org with a request to remove specific usernames and we will work with you on a case-by-case basis to migrate utilization data and order history.
What happens when a deactivated user attempts to sign in?
- The user will see an error message on our sign in the screen saying that their account has been deactivated.
- We will send you and other administrators (of the same scope) an email alerting you that a previously deactivated user has attempted to sign in. It includes a link to the "Manage Users" feature so that you can take immediate action if needed.
