Projects Involving TV Systems

TV Usage of ACP Decisions Content


The TV in a hospital room is a natural place to view ACP Content. TV systems can range in complexity and complexity depending on an organization's infrastructure. On the low end of the spectrum, an organization may be using DVD players and TVs. At the high end, they could have a robust TV system capable of tracking utilization and managing multiple sources of content.

Challenges & Opportunities

  • TV systems allow us to connect with IT teams. The nature of a TV based project requires coordination with the proper IT resources. ACP Decisions can use this opportunity to learn more about an organization and connect with the right people at the organization to support the project properly.
  • TV systems historically do not offer utilization data on our library. Organizations must be able to account for usage either by manual reports or with automated reports coming from the TV system vendor.
  • TV systems live completely outside of the My ACP Decisions system. ACP Decisions will need to work with the organization to provide a wholistic view of usage of the ACP Decisions Video library if they are using multiple systems.
  • TV systems have additional maintenance requirements. Each video file needs to be current to provide the best possible patient experience. ACP Decisions will need to coordinate with the appropriate IT team members to make sure there is regular and adequate workflows for maintaining our content on the TV system.
  • TV systems present an opportunity to integrate. If the customer has a robust system that supports an API, integration is minimal. For example, our API provides retrieve recently published content. An IT team could eliminate much of their Maintence overhead by implementing this feature.

Questions for Our Organizational Partners

  • Have you done any similar projects with other vendors?
    • Which vendors?
    • What did that process look like?
    • Who are the appropriate points of contact for coordinating this process?
  • Is there a centralized system that you use to distribute content on TVs at your organization?
    • What is the vendor name(s) of these system(s)?
    • Does this vendor provide an API or offer integration services?
  • How does your organization plan on measuring utilization?
    • What information is required for measuring utilization?
    • How frequently can reports be run?
  • How does your organization plan on maintaining content?
    • What are your workflows for replacing existing files?
    • What are your workflows for publishing new files?
    • What additional steps should be taken to advertise new and exciting content to clinicians?
  • Will your organization need all the videos or a subset of the library?
    • Are only a few specific videos needed? If so which ones?
    • Does your organization need all or just some of the languages?
    • Does your organization need all or just some of the categories?

Taking Inventory of TV System's Current Capabilities

You may have one or more TV systems across your organization. When taking account of your system(s) capabilities, it is important to consider:

  • What files is this system capable of playing? (e.g. MP3, WAV, MOV, MP4).  
  • Is the system capable of displaying captions? Not all systems can display captioned content.