Error Messages and What They Mean

This article teaches you what various errors mean in the ACP Tools app, their causes, and possible solutions.

Internet Connection Required

ACP Tools has a number of features that require an internet connection.  This message may appear in the following circumstances:

  • Playing a video that was not previously downloaded.
  • Viewing a PDF that was not previously downloaded.
  • Attempting to login with a new user account.

Could Not Sign In

The username and password combination you provided do not match the records in our system.

Media Temporarily Unavailable

Periodically we update videos and PDFs.  If a resource is in the middle of this process or was incorrectly updated, you will see this error message.  Our update process may last a few minutes, so viewing a PDF or video a few minutes later may resolve the issue. If you are still having issues, please let us know at